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Professional Experience


Producer - Certain Affinity

​October 2015 - present


  • Producer for multidisciplanry development teams

Development Manager - BioWare

​October 2012 - May 2015


  • Project Manager for RPG Mechanics, User Experience, Multiplayer and Player Combat teams

  • Primary production member for PC development of Dragon Age Inquisition

  • Planned, scheduled, and finalized the Dragon Age Inquisition: Dragonslayer multiplayer DLC

  • Managed development efforts to keep product development on schedule and within budget

    • Scheduled and planned teams through 11 production milestones and the post-production phase

    • Tailored the Agile process to fit each team’s unique needs allowing them to achieve peak productivity through Kanban, Timeboxing, Extreme Programming, and other methodologies

    • Introduced Change and Risk Management processes to maintain project scope decreasing rework by over 37%

  • Led all focus testing efforts for Dragon Age Inquisition

    • Scheduled, organized, and carried out over 20 focus tests with more than 400 participants

    • Facilitated iteration efforts on game systems, story, and interface which resulted in major improvements to user experience

  • Worked with 3 outsourcing studios around the world to create and deliver hundreds of quality art assets for Dragon Age Inquisition



Associate Producer - Big Huge Games
​January 2012 - May 2012


  • Scrum Master for Tech, Design and Audio teams

  • Tailored the agile process to fit the specific needs of each unique team of developers

  • Managed development efforts to keep product development on schedule and within budget

    • ​Created a Risk Management System for pre-production of an unannounced project

    • Created pre-production schedules for Design and Audio teams

  • ​Primary Producer for the Japanese localization of Kingdoms of Amalur: Reckoning

  • Contributed to project planning meetings

  • Created and proposed solutions to production issues

  • Recorded and distributed information company wide


Producer, Customer Support - Zenimax Online Studios
​March 2011 - January 2012


  • Successfully initiated a department-wide process overhaul and a ground-up approach to project construction. This included the implementation of Agile methodologies such as Scrum and Kanban, resource identification, milestone creation, and a project schedule up to launch

  • ScrumMaster for CS Projects in two regions

  • Created and maintained the Studio Support Wiki

  • Hired and trained two project managers for the CS team 

  • Built and maintained schedules for the Global CS Project teams

  • Worked with internal development teams and QA to create best in class customer support systems for The Elder Scrolls Online


Team Manager, In-Game Support - Blizzard Entertainment
​August 2007 – February 2011


  • Lead and directed a team of 32 direct reports

  • Strong leadership development skills

    • Nine direct reports promoted to senior positions

  • Maintained an environment of clear and transparent communication through regular meetings, individually specific coaching, and performance appraisals

  • Recognized for getting results

    • Maintained high service levels through coaching, guidance and support

  • High employee satisfaction scores on morale, career development and organizational communication on annual employee opinion survey



Coach for Blizzard Entertainment - Sitel
​October 2006 – August 2007


  • Lead and directed a team of 50 direct reports

  • Main point of contact to Blizzard Entertainment for overnight shift

  • Built weekly schedules based on customer needs

  • Ranked 3rd out of 73 managers in employee satisfaction on employee opinion survey




  • Certified Scrum Master

Credited Games


  • Dragon Age Inquisition

  • Dragon Age Inquisition: Dragonslayer Multiplayer DLC

  • World of Warcraft: Cataclysm

  • World of Warcraft: Wrath of the Lich King

  • Star Craft 2: Wings of Liberty



  • Scrum

  • Kanban

  • Servant leadership

  • Career development

  • Building and maintaining a positive culture

  • Individual and team-based motivation



  • Hansoft

  • Jira

  • MS Office

  • Adobe Premier

  • Perforce

2010 - present

2010 - present

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