Professional Experience

Producer - Certain Affinity

​October 2015 - present

• Producer for multidisciplanry development teams

Development Manager - BioWare

​October 2012 - May 2015

• Project Manager for RPG Mechanics, User Experience, Multiplayer and Player Combat teams

• Primary production member for PC development of Dragon Age Inquisition

• Planned, scheduled, and finalized the Dragon Age Inquisition: Dragonslayer multiplayer DLC

• Managed development efforts to keep product development on schedule and within budget

  • Scheduled and planned teams through 11 production milestones and the post-production phase

  • Tailored the Agile process to fit each team’s unique needs allowing them to achieve peak productivity through Kanban, Timeboxing, Extreme Programming, and other methodologies

  • Introduced Change and Risk Management processes to maintain project scope decreasing rework by over 37%

• Led all focus testing efforts for Dragon Age Inquisition

  • Scheduled, organized, and carried out over 20 focus tests with more than 400 participants

  • Facilitated iteration efforts on game systems, story, and interface which resulted in major improvements to user experience

• Worked with 3 outsourcing studios around the world to create and deliver hundreds of quality art assets for Dragon Age Inquisition

Associate Producer - Big Huge Games

​January 2012 - May 2012

• Scrum Master for Tech, Design and Audio teams

• Tailored the agile process to fit the specific needs of each unique team of developers

• Managed development efforts to keep product development on schedule and within budget

  • ​Created a Risk Management System for pre-production of an unannounced project

  • Created pre-production schedules for Design and Audio teams

• ​Primary Producer for the Japanese localization of Kingdoms of Amalur: Reckoning

• Contributed to project planning meetings

• Created and proposed solutions to production issues

• Recorded and distributed information company wide

Producer, Customer Support - Zenimax Online Studios

​March 2011 - January 2012

• Successfully initiated a department-wide process overhaul and a ground-up approach to project construction. This included the implementation of Agile methodologies such as Scrum and Kanban, resource identification, milestone creation, and a project schedule up to launch

• ScrumMaster for CS Projects in two regions

• Created and maintained the Studio Support Wiki

• Hired and trained two project managers for the CS team 

• Built and maintained schedules for the Global CS Project teams

• Worked with internal development teams and QA to create best in class customer support systems for The Elder Scrolls Online

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Team Manager, In-Game Support - Blizzard Entertainment

​August 2007 – February 2011

• Lead and directed a team of 32 direct reports

• Strong leadership development skills

  • Nine direct reports promoted to senior positions

• Maintained an environment of clear and transparent communication through regular meetings, individually specific coaching, and performance appraisals

• Recognized for getting results

  • Maintained high service levels through coaching, guidance and support

• High employee satisfaction scores on morale, career development and organizational communication on annual employee opinion survey

Coach for Blizzard Entertainment - Sitel

​October 2006 – August 2007

• Lead and directed a team of 50 direct reports

• Main point of contact to Blizzard Entertainment for overnight shift

• Built weekly schedules based on customer needs

• Ranked 3rd out of 73 managers in employee satisfaction on employee opinion survey